ISO/IEC 20000 Lead Implementer

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

Course Agenda

Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS

Day 2: Implementation plan of an SMS

Day 3: Implementation of an SMS

Day 4: SMS monitoring, continual improvement, and preparation for the certification audit

Day 5: Certification Exam

Examination

The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:

Domain 1: Fundamental principles and concepts of a service management system

Domain 2: Service management system requirements

Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1

Domain 4: Implementation of an SMS based on ISO/IEC 20000-1

Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1

Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1

Domain 7: Preparation for an SMS certification audit

For specific information about exam types, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Certification

Upon the successful completion of the exam, you can apply for one of the credentials shown in the table below. You will receive a certificate once you fulfill all the requirements related to the selected credential.

For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

The PECB ISO/IEC 20000 Implementer certification scheme has the following requirements:

Note: PECB Certified Individuals who do possess the Lead Implementer and Lead Auditor Credentials are qualified for the respective PECB Master Credential, given they have taken 4 additional Foundation Exams which are related to this scheme. For more detailed information about the Foundation Exams and the overall Master Requirements, please go to the following link: https://pecb.com/master-credentials.  

To be considered valid, the MS project experience activities should follow best implementation practices and include the following:

1. Drafting an SMS implementation plan

2. Initiating an SMS implementation

3. Implementing the SMS

4. Managing, monitoring, and maintaining an SMS

5. Identifying and acting upon continual improvement opportunities

   
   

General Information

• Certification and examination fees are included in the price of the training course

• Training material containing over 450 pages of information and practical examples will be provided.

• An attestation of course completion valid of 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

• In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.

For additional information, please contact us at info@bonegaconsulting.com.