About the Course
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
Course Agenda
Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam
Examination
The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:
Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
Certification
After successfully completing the exam, you can apply for the credential shown on the table below.
The certificate requirements for the ISO/IEC 20000 Foundation are:
Designation | Exam | Professional experience | MS audit/assessment experience | SMMS project experience | Other requirements |
PECB Certificate Holder in ISO/IEC 20000 Foundation | PECB Certified ISO/IEC 20000 Foundation exam or equivalent | None | None | None | Signing the PECB Code of Ethics |
General Information
Certificate and examination fees are included in the price of the training course
Training material containing over 200 pages of information and practical examples will be given to each participant.
An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date
For additional information, please contact us at info@bonegaconsulting.com.
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