ISO/IEC 20000 Lead Auditor

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

Course Agenda

Day 1: Introduction to the SMS and the ISO/IEC 20000 family of standards

Day 2: Audit principles and the preparation for and initiation of an audit

Day 3: On-site audit activities

Day 4: Closing of the audit

Day 5: Certification exam

Examination

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:

Domain 1: Fundamental principles and concepts of a service management system

Domain 2: Service management system requirements

Domain 3: Fundamental audit concepts and principles

Domain 4: Preparing an ISO/IEC 20000 audit

Domain 5: Conducting an ISO/IEC 20000 audit

Domain 6: Closing an ISO/IEC 20000 audit

Domain 7: Managing an ISO/IEC 2000 audit program

For specific information about the exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Certification

After successfully completing the exam, you can apply for one of the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.

For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

The requirements for PECB ISO/IEC 20000 Auditor certifications are as shown in the table below:

Note: PECB Certified Individuals who possess the Lead Implementer and Lead Auditor Credentials are qualified for the respective PECB Master Credential, given they have taken 4 additional Foundation Exams which are related to this scheme. For more detailed information about the Foundation Exams and the overall Master Requirements, please visit the following link:  https://pecb.com/master-credentials.

To be considered valid, the audit activities should follow best audit practices and include the following:

1. Planning an audit

2. Managing an audit program

3. Drafting audit reports

4. Drafting nonconformity reports

5. Drafting audit work documents

6. Reviewing documented information

7. Conducting on-site audit

8. Following up on nonconformities

9. Leading an audit team

   
   

General Information

• Certification and examination fees are included in the price of the training course.

• PECB will provide training materials of over 450 pages of information and practical examples.

• An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

• In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.

For additional information, please contact us at info@bonegaconsulting.com.